– The text emphasizes the importance of listening and not just talking in ecommerce.
– It suggests that the smartest people can lack knowledge if they only focus on their own opinions.
– The text criticizes the current approach in ecommerce where businesses talk at customers instead of giving them a chance to provide feedback.Listen to and engage with potential customers to gather unsolicited feedback.A wise man once said, “Nothing,” but they listened. The smartest people in the world know nothing if they choose to only hear the sound of their own voice. Yet in e-commerce, all we do is talk AT our potential customers rather than listen to them or give them a real opportunity to talk to us and provide unsolicited feedback. #ecommerce #marketing #datahttps://www.linkedin.com/in/jivanco