Recent Past Roles
Director of Customer Experience 2018 – 2019
- Added in-depth data analysis to support tickets
- Created automated self solve processes topping out at 85% self solve rate
- Worked closely with product and apps team to identify issues and prioritize improvements
- Advocated for customers to executives in resource planning
- 0 New support tickets during business hours everyday for calendar year 2019 (Average more than 1000 tickets for four employees per week)
Director of Marketing and Partnerships 2015 – 2018
- Launched 10+ products internationally with press coverage across all top tier media
- Partnered with leading tech companies Apple, Google, Amazon, Samsung, Logitech, and more on marketing campaigns around product awareness
- Grew our market presence and awareness leading to direct contributions to the bottom line
- Growth from sub $1 million to greater than $25 million in less than 3 years (purchased Q1 2019 $50+ million)
Other Roles
Accelo – Account Executive B2B SaaS Sales
Everwise – Business Development Strategy
LevelUp – Outside Account Executive B2B Sales
Girardi Keese – Summer Law Clerk
UCSF Medical Center – Unit Service Coordinator