Director of Customer Experience 2018 – 2019

• Added in-depth data analysis to support tickets
• Created automated self solve processes topping out at 85% self solve rate
• Worked closely with product and apps team to identify issues and prioritize improvements
• Advocated for customers to executives in resource planning
• 0 New support tickets during business hours everyday for calendar year 2019 (Average more than 1000 tickets for four employees per week)

Director of Marketing and Partnerships 2015 – 2018

• Launched 10+ products internationally with press coverage across all top tier media
• Partnered with leading tech companies Apple, Google, Amazon, Samsung, Logitech, and more on marketing campaigns around product awareness
• Grew our market presence and awareness leading to direct contributions to the bottom line
• Growth from sub $1 million to greater than $25 million in less than 3 years (purchased Q1 2019 $50+ million)